Help - Reviews and references

If you exchanged multiple messages with another member or completed a booking with them, you will see a review button in the inbox next to their conversation. Clicking this button lets you leave a review for them. You may also choose to write a review anonymously.

If you leave a review first, we will let the other user know that you have left one. During the first 14 days, the other user will not see it until he or she leaves a review for you .

The other user gets 14 days to leave a review in return. We will post both reviews once the other user leaves a review or after 14 days.

To edit your existing review of a user, simply go back to your inbox and click on the review-button. This will take you back to the review page, allowing you to edit all aspects of the review, including the rating and the text. You cannot delete a review for another user, only edit it.

If you want to immediately view other users' reviews about you, you will need to write a review for them as well. If you haven’t and don’t want to write a review of the other user, you will be able to read all reviews on your profile after 14 days.

You cannot delete or hide reviews that others have written for you. You can ask the user to edit their review or leave a comment by clicking the comment button on the review from your profile page. If you feel a review is inaccurate or inappropriate, please contact us. We will evaluate your request and take appropriate action.
Contact customer service

You can invite your references, such as friends, family, or previous employers, to write you a personal reference via the reference page.
When approved, these references will appear publicly on your Babysits profile to help other members get to know you.
Reference page

Reviews are ratings left by users after having performed childcare via Babysits. They are based on the experience these users had working together.
References are recommendations left by individuals that the babysitter or family knows outside of Babysits (i.e. former employers, teachers, friends, family members).

For bookings made via the website, Babysits can automatically leave positive reviews (5 star) or negative reviews (1 star).

Automatic positive feedback: When a booking is successfully completed and the parent has not written a review within 4 days, the babysitter will automatically receive a positive review. If the parent disagrees with the automatic review or wants to add more information, the parent can edit the automatic review.

Automatic negative feedback: If the parent indicates that the babysitter didn’t show up for the babysitting appointment, and hasn’t written a review within 4 days, the babysitter will automatically receive a negative review. If the parent disagrees with the automatic review or wants to add more information, the parent can edit the automatic review.

Received automatic negative feedback? We cannot delete or edit automatically collected reviews. Instead, you can explain the situation to the parent and ask them to edit and explain their review.

You can also respond to reviews to share your side of the story.